Support
Need help with a Coop7 app? Check the answers below, or contact us. We reply within two business days.
Eggz Farm Simulation
How do I contact support?
Open the app, go to the Farmer tab and tap Contact the developer. Your message goes out with your Support ID, the number shown next to it, so there is nothing else to include. Every reply lands in that same conversation in the app, and by email too if you have added an address and turned email replies on. If you can't open the app, email us and include your Support ID if you know it.
What is my Support ID?
It is the number shown on the Farmer tab. The app creates your account automatically from your device, with no sign-up, and the Support ID is how we find that account. Tap it to copy it.
Why is my farm somewhere I've never been?
That's the game. When a farm is founded, Eggz posts you to a real place in the world chosen at random, and everything that follows uses that place: its weather, its land, its satellite view, its market and its hazards. The app never asks for or uses your own location.
The weather in the game doesn't match what I see outside.
It isn't meant to. The game's weather is the real weather at your farm's location, fetched daily from a weather provider, and your farm is almost never where you are.
How do I restore my purchases on a new device?
Sign in to the App Store or Google Play with the same Apple Account or Google account you used to buy them, open the app and tap Restore purchases on the Farmer tab.
How do I get a refund?
Apple and Google handle payments, so refunds are requested through them. For the App Store, go to reportaproblem.apple.com. For Google Play, see Google Play refunds.
How do I cancel a subscription?
On iPhone, go to Settings › your name › Subscriptions. On Android, open Google Play › Profile › Payments & subscriptions › Subscriptions. Deleting the app does not cancel a subscription.
My farm progress is gone.
Progress is saved on our servers and linked to the account the app created on your device. If it is missing after a reinstall or a new phone, write to us with your Support ID if you still have it, or the email address you added in the app, and we will find your farm.
How do I turn notifications or emails off?
On the Farmer tab. Push notifications have a master switch and one per category; reminder emails have their own switch, and every reminder email has an unsubscribe link.
Which devices are supported?
iOS 15 or later, and Android 7 or later.
Write from inside the app if you can, so your Support ID comes along. Say what you were doing, what you expected and what happened instead. Screenshots help.